Terms of Service

Last Updated: 16 August 2026

These Terms of Service govern your access to and use of the Elkye website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

1. About Elkye

This website is operated by Elkye trading as Elkye.

Throughout these Terms, “Elkye”, “we”, “us” and “our” refer to the business operating this store.

2. Eligibility

By using this website, you represent that you are legally capable of entering into a binding contract under applicable law or are using the website with appropriate consent or supervision where required.

3. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, specifications, photographs and colours accurately.

However, colours and appearance may vary depending on your screen, lighting and device settings.

For handmade, printed, customised or naturally variable products, minor variations may occur where such variations are inherent to the product and do not constitute a material defect.

4. Prices

Prices displayed on the website will be shown in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, delivery charges and other compulsory charges, where any, will be disclosed as required and/or shown before you complete your purchase.

The final amount payable will be displayed during checkout.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• incorrect pricing or product information has been displayed because of a genuine error;

• payment cannot be verified;

• fraud or unauthorised activity is reasonably suspected; or

• we cannot lawfully fulfil the order.

If we cancel an order after receiving payment, the applicable amount will be refunded.

6. Payments

Available payment methods will be displayed at checkout.

Payments may be processed through third-party payment service providers. Their own terms and privacy practices may also apply to the payment services they provide.

You agree to provide accurate and authorised payment information.

7. Promotions and Discount Codes

Promotional offers and discount codes may have separate eligibility requirements, validity periods and conditions.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash.

We may cancel or restrict a promotion in cases of fraud, misuse or obvious technical or pricing errors, subject to applicable law.

8. Shipping

Processing times, shipping charges and estimated delivery times are governed by our Shipping & Delivery Policy.

9. Returns, Refunds and Cancellations

Returns, replacements, refunds and order cancellations are governed by our Return, Refund & Cancellation Policy.

Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under applicable Indian law.

10. Intellectual Property

Unless otherwise stated, the Elkye name, branding, website design, photographs, graphics, product designs, written content and other original materials appearing on this website are owned by or licensed to Elkye.

They may not be copied, reproduced, commercially exploited or distributed without permission except where permitted by law.

11. User Conduct

You must not use our website:

• for unlawful or fraudulent purposes;

• to interfere with the website's operation or security;

• to introduce malicious software;

• to impersonate another person;

• to attempt unauthorised access to systems or accounts; or

• in a manner that infringes the rights of another person.

12. Third-Party Services

Certain functions of the store may be provided through third parties, including payment processors, shipping providers, analytics providers and our e-commerce technology provider.

Use of those services may also be subject to their respective terms and policies.

13. Liability

Nothing in these Terms excludes or restricts liability or consumer rights where doing so would be prohibited by applicable law.

To the extent permitted by law, Elkye will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

14. Privacy

Personal information collected through the store will be handled in accordance with our Privacy Policy and applicable Indian data-protection requirements.

15. Governing Law

These Terms are governed by the laws of India.

Any jurisdiction provision in these Terms is subject to applicable consumer protection laws and the rights and remedies available to consumers under Indian law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services or legal obligations.

The latest version will be published on this website with an updated revision date.

17. Grievance Redressal and Contact

For questions, complaints or concerns relating to an order or our services, contact:

Email: elkyesupport@gmail.com

Please include your order number and relevant details when raising an order-related complaint.