Shipping policy

Shipping & Delivery Policy

Last Updated: 16 August 2026

This Shipping & Delivery Policy explains how orders placed through Elkye are processed and delivered within India.

1. Order Processing

Orders are normally processed within [1–3 business days] after successful order confirmation.

Orders placed on Sundays, public holidays or during exceptionally high-volume periods may require additional processing time.

Personalised, customised or made-to-order products may have different processing times. Where applicable, this will be stated on the product page or communicated to you.

2. Delivery Time

Estimated delivery after dispatch is generally:

Metro and major cities: approximately [2–5 business days]

Other locations: approximately [4–8 business days]

Remote or difficult-to-service locations: delivery may take longer.

These are estimates rather than guaranteed delivery dates unless Elkye expressly states otherwise.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping or promotional shipping rates subject to the conditions of the relevant offer.

There will be no undisclosed compulsory shipping charge added after an order has been placed.

4. Order Tracking

Where tracking is available, tracking information will be provided by email, SMS, WhatsApp and/or through the order-status page after dispatch.

Tracking information may take some time to become active after the shipment is handed to the courier.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please check your:

  • recipient name;

  • house/building details;

  • street/locality;

  • city and state;

  • PIN code; and

  • contact number

before completing your order.

If you discover an error, contact us immediately. We cannot guarantee that an address can be changed once an order has been dispatched.

6. Delivery Attempts

Our delivery partner may contact you using the phone number supplied with your order.

If delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts or inability to contact the recipient, the shipment may be returned to us.

Additional shipping charges may apply if you request redispatch in circumstances attributable to incorrect or incomplete customer-provided information.

7. Delayed or Lost Shipments

Delivery may occasionally be affected by events outside our reasonable control, including severe weather, transportation disruption, courier network issues, natural disasters, strikes, government restrictions or other force majeure events.

If your shipment appears to be unusually delayed or lost, contact us at [support email] with your order number.

We will investigate the shipment with the delivery partner and provide an appropriate resolution.

8. Damaged Packages

If the parcel appears severely damaged at the time of delivery, please photograph the package where reasonably possible.

If you discover that the product itself is damaged, defective or incorrect after opening the package, contact us in accordance with our Return & Refund Policy.

9. Contact

For shipping and delivery enquiries:

Elkye
Email: elkyesupport@gmail.com