Refund policy

Return, Refund & Cancellation Policy

Last Updated: 16 August 2026

At Elkye, we want you to receive products in the condition and specification you ordered. This policy explains when an order may be cancelled, returned, replaced or refunded.

1. Order Cancellation

You may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Where eligible, you may instead request a return after delivery in accordance with this policy.

To request cancellation, contact us at [support email] with your order number.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • damaged during delivery;

  • defective;

  • materially different from the product ordered;

  • missing an item; or

  • not as described on our website,

please contact us within [3/7] days of delivery.

Please provide:

  • your order number;

  • photographs or video showing the issue; and

  • a brief description of the problem.

After verification, Elkye may offer an appropriate replacement, exchange or refund, depending on the circumstances and availability of the product.

Nothing in this policy limits any rights available to consumers under applicable Indian consumer protection law.

3. Change-of-Mind Returns

For products eligible for change-of-mind returns, a return request must be submitted within [7] days of delivery.

To qualify, the product should generally be:

  • unused;

  • in substantially the same condition in which it was received;

  • returned with its original packaging, accessories and tags, where applicable; and

  • accompanied by proof of purchase.

Products marked Final Sale or otherwise identified as non-returnable before purchase cannot normally be returned merely because you changed your mind.

This restriction does not affect remedies available where a product is defective, damaged, incorrectly supplied or materially different from what was advertised.

4. Non-Returnable Products

Subject to applicable law, we may not accept change-of-mind returns for:

  • customised or personalised products;

  • products manufactured specifically to a customer's requirements;

  • gift cards;

  • downloadable or digital products once supplied;

  • products that cannot reasonably be resold after opening for hygiene or safety reasons; and

  • products expressly identified as non-returnable or Final Sale before purchase.

Where such a product is damaged, defective, incorrectly supplied or not as represented, please contact us and we will review the matter in accordance with applicable law.

5. Return Shipping

Where the return results from an error by Elkye, or the product received is defective, damaged or incorrect, eligible return shipping costs will be borne by Elkye.

For an approved change-of-mind return, the customer may be responsible for return shipping costs. Any applicable return cost will be communicated before the return is arranged.

Do not send a product back without first contacting us and receiving return instructions.

6. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

Banks, card issuers, UPI providers and payment gateways may require additional time to reflect the refund after it has been processed by us.

Where Cash on Delivery was used, we may request appropriate bank or UPI details to process an approved refund.

7. Exchanges

Where an exchange is available, it will be subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit where accepted by you, or an appropriate refund.

8. Refusing Delivery

Refusing delivery does not automatically constitute an approved return or cancellation. Any refund for a refused shipment will be assessed in accordance with this policy and applicable law.

9. Contact Us

For cancellations, returns, refunds or order-related concerns, contact:

Elkye
Email: elkyesupport@gmail.com

Please include your order number when contacting us.